Have any questions? Feel free to tell us and we'll help you solve your problems. Our live chat is available from 6:00pm to 2:00am PST,7:00pm to 3:00am MST,8:00pm to 4:00am CST, 9:00pm to 5:00am EST.
If you need assistance outside of those hours, please submit your question via our Ticket System.
Note: Our server is extremely busy due to the upgrade of DVD-Cloner V. The biggest capacity of our Live Chat is to hold 100 people at the same time. If you are disconnected with us, please submit tickets in our Ticket System. We promise any ticket will get replied within 24 hours.

If you experience problems during the usage of our product, we suggest you look it up in our FAQs first. If you can't find a solution there, please do not hesitate to create a ticket through our Ticket System.
Registration code online recovery
You can retrieve your registration code by providing us your registration email address. After receiving it, we'll send you an email containing your code information.
Note: Please make sure to input the right email address you used to buy DVD-Cloner.
If you have any question related to online ordering (NOT technical questions), please contact our sales representatives:
For sales and marketing questions, please contact Marketing Department or Sales Department.
If you are not happy with the service of our support team, please Click here to make a complaint. Our Support Manager will take your complaint seriously.