DVD-Cloner Knowledge Base
Recent Articles
Can I download the earlier versions of DVD-Cloner?
Yes, you can. Please download the earlier versions by clicking the links below. Version: 16.10 Download DVD-Cloner 2019 V16.10 Download...
How to switch to your local country?
Newegg.com can deliver the drives to USA, UK, Spain, Italy, France and Germany. Note: If your default shipping country at Newegg.com is not in...
UHD friendly drive list
What is “UHD friendly drive”? Some Blu-ray drives can read UHD discs because of certain defects. Instead of executing the AACS 2.0 rules, they...
Why should you choose a Plug and Play UHD friendly drive instead of downgrading firmware DIY?
If you want to backup a 4K Ultra HD Blu-ray disc, you need an Ultra HD Blu-ray drive and an UHD backup software. However, if the Blu-ray drive...
I lost my code, how can I retrieve it?
Please visit: https://www.dvd-cloner.com/contact.html You can retrieve your registration code by providing us your registration Email address....
My registration code is still in the free upgrade period, why did your system want to charge me again?
If you didn’t update the latest registration information in the software, you will get the message. Don’t worry. If your registration code is...
Why didn’t your upgrade system recognize my code of DVD-Cloner for Mac?
DVD-Cloner and DVD-Cloner for Mac are two different programs. Please upgrade your DVD-Cloner for Mac at:...
How do I change my registration email?
Please contact our support team to update your registration email address of the software. Here is our contact page:...
How much is the upgrade?
The price of the upgrade is $29.99 USD for one year upgrade, $49.99 USD for two years, $59.99 USD for three years and $119.99 USD for lifetime...
Am I eligible for the latest version? How do I get a free upgrade?
If your registration code is still in the free upgrade period, please download the latest version from our official download website then register...
Is the "one year upgrade" only good for one year?
The one year upgrade means that the free upgrade period of your key code will be increased for one year after purchasing it. Then your code would...
Can I try the latest version first? What’s the limitation of the free trial version?
Yes. The free trial version is the same as the registered/full version, the only limitation is it can only be used for seven days. Please download...
How to find my registration code?
Please use the email address which you used to make the purchase to retrieve your registration code at: https://www.dvd-cloner.com/contact.html Or...
how to copy uhd blu-ray
Ultra HD Blu-ray movies ultilize very strict encryption algorithms that make many users annoyed by the inability to back up their favorite movies....
how to downgrade friendly drive firmware
How to downgrade firmware on UHD friendly drives? If you’re having trouble with firmware of downgrading, Plug and Play UHD friendly drive-...
How to enable HST in Blue-Cloner?
Please enable the option “Enable decoding and encoding with HST” in “Setup” - “Read”. You can also click “Check” to see whether your...
What is the limitation of the trial version of Blue-Cloner?
The trial version is only valid for 7 days. After that, you need to order Blue-Cloner
How to register Blue-Cloner?
You will receive a confirmation Email containing your registration code after the payment. Enter your Registration Code and Email Address as follows...
What is the upgrade policy of Blue-Cloner?
The new customers purchasing Blue-Cloner will get one-year free upgrade service. If you purchased Blue-Cloner within one year, you can upgrade...
What can i do when Blu-ray copy failed?
Blu-ray copy failed when “Reading…”. If this happens at the very beginning of the reading process and there are no other windows that have...
How to copy 3D Blu-ray movies?
Please use the 1:1 copy mode and keep the 3D effect, otherwise the copied movie will be converted to 2D format automatically.
Why do I get such a prompt “Wrong Region Code” when playing a copied Blu-ray movie?
Because region code protection is not completely removed. Please use the movie-only copy mode to circumvent this protection.
Why do I get such a prompt “This is an invalid disc…” when playing a copied Blu-ray movie?
Because Java or BD-Live protection is not completely removed. Please use the movie-only copy mode to circumvent this protection.
Can the Cinavia protection be removed by Blue-Cloner?
It has been proved that some but not all Blu-ray discs with Cinavia protection can be decrypted. We need to test Blu-ray discs one by one. When new...
Why is there a prompt “Blue-Cloner couldn’t decrypt this Blu-ray movie now…”?
Some Blu-ray movies, due to the upgrade of AACS MKB version, cannot be decrypted temporarily. We need to upgrade the background database for...