Initiating a Support Request and Obtaining Assistance
We believe in providing equal service to everyone. Therefore, our online support system caters to both registered users and non-registered users. Whether you have been using our software for a long time or are a new user trying to navigate your way through, our support team is always ready to assist you. Even if you haven't registered with us, you can still access our support services for any queries or issues.
Our commitment to you is that no matter what issue you face with our software, we have a team of experts ready to help you resolve it as quickly as possible. Our support team is experienced, knowledgeable, and eager to help.
The first step to getting help is to create a ticket in our system. Once the ticket is created, our team gets an alert about your issue. They will then start working on it immediately, ensuring that your problem is solved in the shortest time possible.
The benefit of our ticketing system is that it helps us keep track of all issues raised by our users. It ensures that no problem gets overlooked and every user gets the attention they need. It also helps us analyze and understand the common issues that our users face, which in turn helps us improve our products and services.
So, if you ever encounter a problem, don't hesitate to reach out to us. We're here to help you, whether you're a registered user or not. All you need to do is create a ticket, and we'll take care of the rest. Remember, we're just a ticket away.