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Solution for OpenCloner Ripper convert iTunes videos with audio only?

Article ID: 449
Last updated: 30 Jul, 2020

Our customers reported that when using OpenCloner Ripper convert m4v, there will be a bug that there is no image display in the converted file and only the sound can be heard. We’ve been working on it, please pay attention to the upgrade notice.

Below we provide a temporary solution:

We suggest you download iTunes V12.9 to convert your movies. (download iTunes V12.9)

Before you install iTunes V12.9, please uninstall iTunes from your computer and thoroughly delete all iTunes files.

Note: Please re-download the movies with the old version of iTunes. Meanwhile, remember to de-authorize your iTunes and re-authorize it all over.

We’ll release the fix as soon as we can and we appreciate all your understanding and patience.

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Article ID: 449
Last updated: 30 Jul, 2020
Revision: 1
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